Customer Service
 

1-800-987-4337

Ordering

Receipt

Once you have placed your order, you will receive an email receipt detailing your transaction.

 

Cancel or Change Order

We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.

 

Payment Methods We Accept

MasterCard, Visa, American Express, Discover, PayPal

 

Sales Tax

We only charge sales tax if your order is being shipped to Colorado or California. For all other states, sales tax is not charged.

 

Tracking Your Order

Once the order has left the warehouse, tracking information will be available. Just call Customer Service at 1-800-987-4337.

 

Orders Never Received

If you don't receive your order within a reasonable period of time, please call Customer Service and we will track your order down and provide you with full details as to why you have not received your order.

 

Back Ordered Orders

If your order is back ordered, we will information you shortly after you have made your purchase.
 

Gifts and Gift Certificates

Gift Certificates

Gift certificates are available from $5.00 to $1,000. Questions about gift certificates? Contact Customer Service.

 

Redeeming a Gift Certificates

During the checkout process, you can select to pay for your order using a gift certificate that you purchase from us.

 

Problems with a Gift Certificate

If you have problems or questions about Gift Certificates, please contact Customer Service at 1-800-987-4337.

Shipping

Free Shipping and US Shipping Rates

Most items purchased include free shipping. Certain large and heavy items may not include shipping. Shipping charges are disclosed to you before you complete your order during the checkout process.

 

Delivery Times

Typically, items are delivered in approximately 2 weeks. If shipping time is going to be longer than that, we will inform you of the situation as soon as possible.

 

Returns

Product Guarantee

Each product is backed by a manufacturer's warrant which varies from manufacturer to manufacturer. Details are on individual product pages.

 

Satisfaction Guarantee

We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have. Details

 

Still Need Help

Contact Customer Service

Email Us or call 1-800-987-4337.

 

Privacy and Security

Our Privacy Policy

BetterOutdoorFurniture.com collects names, email addresses, and other personal information from customers and visitors only when submitted via one of our online forms, such as when ordering products. This data is used solely by BetterOutdoorFurniture.com and is not shared, traded, or sold to third parties—unless customers or registrants opt to receive information from like-minded organizations.

 
 

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